Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery. Here's how it works and what to expect.

THE 30-DAY WINDOW
You have 30 days from the date your order is delivered to request a return. After 30 days, we're no longer able to accept returns.

ELIGIBILITY
Returns must be unused and in original working condition, with all original packaging intact. You'll need your order number or proof of purchase. Items that have been used or are missing original packaging are not eligible for return.

HOW TO START A RETURN
Email contact@purstine.com with your order number and the reason for return. We'll respond and, if approved, send you return instructions and the shipping address.

Please don't ship anything back before contacting us — we can't accept unannounced returns.

Once approved, returns should be sent to: 5712 W Maryland Ave, Glendale, AZ 85301.

RETURN SHIPPING AND FEES
Returns are subject to the following:

• A 40% restocking fee, deducted from your refund.
• Return shipping — the customer's responsibility. You can use your own carrier, or we can provide a prepaid label for $7.99 deducted from your refund.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, email contact@purstine.com within 7 days of delivery with photos showing the issue. Once verified, we will arrange the return and issue a refund or replacement at no cost to you — the restocking fee and return shipping charge do not apply to damaged or defective items.

REFUNDS
Once we receive and inspect your return, we'll process the refund to your original payment method. Your bank may take an additional 5–10 business days to post the refund.

If more than 15 business days have passed since we approved your return and you still don't see it, email contact@purstine.com and we'll look into it.

EXCHANGES
If your unit arrived defective and you'd like a replacement instead of a refund, email contact@purstine.com with photos and a clear description of what isn't working. Once we've verified the issue, we'll send a replacement at no cost. Otherwise, please return the original and place a new order.

EU 14-DAY COOLING-OFF PERIOD
If your order shipped to a European Union address, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same condition requirements above apply.

SALE ITEMS AND GIFT CARDS
Sale items and gift cards are not eligible for return.

QUESTIONS
Email contact@purstine.com.